Travel Services Are Not Product Returns
Safari bookings are reservations for time-sensitive travel services, not shipped goods. Cancellation and refund conditions are therefore provided in your proposal and booking confirmation.
1. Before Confirmation
A journey inquiry and draft proposal do not create a booking. You may request changes without a return process until we confirm the itinerary and any required payment.
2. After Confirmation
To change or cancel a confirmed safari, contact us promptly at inquiries@jmjunglesafaris.com. We will calculate any refund or charge using the confirmed booking terms and the non-refundable amounts already paid to permit offices, airlines, lodges, guides, or other suppliers.
3. Permit and Supplier Costs
Gorilla, chimpanzee, flight, accommodation, and activity reservations may have separate supplier cancellation deadlines. Once a permit or supplier charge becomes non-refundable, that amount may not be recoverable. We will explain known deadlines before confirmation.
4. Changes Made by Us
If we must change a material part of your itinerary, we will offer a reasonable alternative or explain the available refund options under your booking agreement. Wildlife sightings and weather-dependent experiences cannot be guaranteed.
5. Travel Insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical care, evacuation, baggage, delays, and permit or supplier charges. Contact us before making a change so we can help document the situation for your insurer.