How to Cancel a Safari
There is no physical-goods withdrawal process for an itinerary inquiry. Confirmed safari cancellations are governed by the cancellation schedule in your booking confirmation.
1. Send Your Request
Email inquiries@jmjunglesafaris.com or call +256 700 894 321 with your name, booking reference, travel dates, and requested change or cancellation. The date we receive your written request is used when applying the booking schedule.
2. Cancellation Charges
Your confirmation will state the applicable deadlines and charges. These may differ by service. Permit offices, airlines, lodges, vehicle operators, and activity providers may retain deposits or full charges after their deadline has passed.
3. Refund Processing
Where a refund is due, we will confirm the amount after receiving supplier confirmations and return it through the original payment method where practical. Processing time can depend on payment providers and overseas suppliers.
4. Exceptional Circumstances
If illness, bereavement, travel restrictions, severe disruption, or another exceptional event affects your trip, contact us immediately. We will discuss rebooking, credits, insurance claims, or supplier options, but cannot promise a refund where third-party charges are non-refundable.
5. Before You Pay
Please review the itinerary, inclusions, exclusions, permit conditions, payment schedule, and cancellation terms before authorizing payment. Ask our safari specialists about anything unclear.